SystemChart

Troubleshooting and feedback

SystemChart support

Get help with setup, recording and analysis, or share feedback on your experience. The in-app reporter lets you review every detail before choosing what to send.

For setup steps, chart workflows, SQL examples and AI connections, start with the SystemChart guide.

Download, activate and update

Use the official download page for the signed Windows installer. Free capture does not need a purchase. To activate Pro, open My license, sign in with your purchase email, choose Activate in the app, then paste the one-use code into Settings > About > Your Pro license.

One Pro license activates one PC. To change computers, sign in again with a fresh email link and choose Move to another PC. The previous PC can retain its existing offline authorization for up to seven days; it cannot renew after transfer. Saved recordings remain accessible.

Settings > About shows new versions and download progress. Automatic downloading is on by default; you choose when to restart and install. If verification or installation fails, keep your existing installation and use Check for updates again. Disconnect agent clients using SystemChart MCP before replacing its files.

Purchase or activation trouble

A checkout confirmation can take a moment to reach your account. Refresh My license after payment is confirmed. If it remains missing, contact [email protected] with the receipt reference. Never send card details, sign-in links, activation codes or license files.

  1. 01 / In the app

    Send feedback from your workspace.

    • Select the purple bug button near the System Rating badge. Earlier versions place it beside System Information.
    • Describe what happened. A short title is optional. Add up to three screenshots by choosing files, dropping them or pasting an image into the attachment area.
    • Choose whether to include diagnostics, then review the text, images and selected chart interval.
    • Confirm Send privately, or choose Save locally. Keep the report ID for follow-up.
    • Older versions also offer Settings > Report a problem.
  2. 02 / Can't open it?

    Get support even if the app will not open.

    • Find SystemChart Support Reporter in the Start menu or installation folder.
    • It builds the same report without loading the charts. You still approve anything it sends.
  3. 03 / After a crash

    You may see a recovery prompt.

    • A crash, power cut or forced exit can trigger a report offer on the next launch.
    • It appears before the charts load. Accept or dismiss it; the choice is yours.
  4. What's shared

    What a report includes.

    • Included: your description, optional title and contact address, screenshots you attach, and application and OS versions.
    • Optional diagnostics: bounded recent component logs from the last seven days, errors, hardware models, sensor capabilities, capture state and store size. In-app reports can also include the selected page, chart source names, motion mode and interval.
    • Not attached automatically: the capture database, history files, game sessions and settings, query results, Black Box incident exports, scheduled reports, and your license file.
    • Screenshots are resized and re-encoded to remove image metadata. Their visible contents and anything you type can still contain private information. Review them before saving or sending.
    • The report uses a fixed file allowlist. Uploaded reports are deleted after 14 days.
  5. Get in touch

    Tell us what happened.

    • Email [email protected] with the code, what you saw and what you were doing.
    • You can contact support without a report code. Describe the issue and keep any saved support, Black Box or scheduled report file for follow-up.

CPU readings and Task Manager.

Understand what each reading measures and how to compare it.

  1. CPU readings

    Busy time isn't the same as utility.

    • CPU busy time measures time not spent idle. Processor utility also accounts for performance against the base clock, as Task Manager does.
    • Boosting can make utility higher. SystemChart keeps busy time and clock speed separate, and System overview shows utility where Windows supplies it.
Preview startup recovery

If the chart window cannot finish starting, use the recovery actions shown on screen. Retry or open the independent report window if offered. A report is sent only when you explicitly choose Send; offline reports can be saved locally.

Review attached text and screenshots before sharing. Capture databases and full history are not attached automatically. The quiet recovery flow is included in the 0.9.44 developer/review preview.

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